The
Industrial Intelligence
Platform.
Industrial revolutions have always focused on driving efficiencies in production through automation - But what about supporting those machines?
Uptime is the only real metric in this world - Thats where we come in.
Built specifically for this problem our platform allows you to scale your support operations to keep up with demand. Improve first time fix rates, reduce the number of site visits required and give your customers 24/7 global support coverage.
OEMs who prioritise customer support
and see the opportunity in improving it
/ WHO ITS FOR
A good fit if you...
Have an installed base of machinery that you are struggling to support whether it be through location, engineer resources or simply scale.
Customer
Your machine is down and thats really all that matters. You don't really have the confidence that it is going to get sorted on this visit and your getting tired of the excuses.
Support Manager
Your team is dragged everywhere dealing with reactive breakdowns, repeat visits to site, not having the right parts and everything else that disrupts the normal plan.
Technical Manager
You find yourself and other experts in your team constantly getting dragged into troubleshooting that is taking you away from completing real value added work.
Everything your best engineer knows
And availble immediately
01 - DATA SOURCES
We pull together all the information you already have - existing manuals and design documents but crucially PLC Logic, Wiring Diagrams, Hydraulic Diagrams.
Combine this with live data and you have everything an expert engineer would ask for to resolve the issue.
Combine it with our AI query helper and the options explode; amplify your support teams ability to understand programs, compare differences between "standard" machines and get to true consistency and understanding.
/ WHAT WE DO
Learn normal
So you can spot the abnormal
02 - PREDICTIVE
Most breakdowns send a signal long before they happen — they just don't look like anything until you know what "normal" really sounds like. Uptime learns the healthy operating envelope of each machine on its own data, then surfaces the deviations early enough for your team to act on them, not just acknowledge them.
Combined with BOM integrations we can use manufacturers guidlines or learned behaviour to suggest replacing parts.
Your best engineer available 24/7
In your customers pocket or working alongside your field technician.
03 - REACTIVE
When something does go wrong you now have everything you need to resolve it, context from live and historical data and control system understanding.
First line of defence is a customer-facing chatbot that guides the customer to a resolution or at least to a far more informative issue description.
If an engineer has to be dispatched they are assisted by a more detailed AI agent supported with augmented reality to direct them where they need to be and what they need to do.
Issues can be escalated to the support team who get a full review of the history and with their enhanced access to information through the platform will be able to resolve even the most difficult issues.
Unlock the real value
Quality data is the backbone of automation - now you have it.
04 - INTEGRATE
Feeding the long term data collected back into any of your business systems allows you to improve company wide such as sales ability and machine design.
Issues raised now have structured summaries and context available to be integrated with your job management, parts or ERP software to make automation possible.
This allows you to automatically suggest parts required, cut down on times spent in job review and keep the customer up to date quicker.
The right kit, every call
Hardware designed to complete the solution.
05 - AUGMENT
For certain problems having the skills on site can be only half the solution, the other half is having parts. We build custom tracked and secure parts storage boxes to hold parts close to customer sites. Combined with an understanding of what is likely to break and likely root causes you will always be prepared.
For the technician we offer custom testing kits to suit the parts used on your machines. Having a test kit for sensors/cables can save a lot of time stuck in a panel.
Prove the value
Then take advantage of it
/ HOW WE DO IT
Build the Scope
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We disect your current support networks, your machinery and decide which modules are right for you and which we'll maybe tackle later.
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Pilot Machine
Learn the standard
Roll it Out
We pick one machine at one site. Documents in, PLC connected, system live within weeks — not quarters.
We watch the machine for two to four weeks tracking every bit of data and building a model of what normal looks like.
Onboard new machines by branching off existing machines and adding the changes, Integrate with the rest of your business to really take advantage.
Pick one machine, we'll show you the potential.
Tell us about one machine in your installed base and we'll come back with a written proposal for what the Industrial Intelligence platform would look like on it — connectivity, data plan, customer-facing surface and back-office hooks.
/ GET IN TOUCH